BetStorm Casino Terms and Conditions

Welcome to BetStorm Casino. By accessing or using our website, games, sportsbook, and any related services, you agree to be bound by the following Terms and Conditions. Please read them carefully before registering an account or placing any bets. At BetStorm, we are committed to providing a fair, transparent, and responsible gaming environment for all our players. If you do not agree with any part of these terms, you must not use our services.

1. About Us

Our services are operated by ProgressPlay Limited, a company registered in Malta under company number C58305, with registered offices at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Payment processing is handled by Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA. At BetStorm Casino, we hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and operate under UK Gambling Commission account number 39335. We are fully committed to legal and regulated online gaming.

2. Eligibility and Account Registration

To use our BetStorm Casino services, you must meet the following requirements:

You must be at least 18 years of age.
You must be a resident of a jurisdiction where online gambling is legally permitted.
You must not reside in any of our Restricted Territories, which include Austria, Australia, Belgium, France, Germany, Spain, the USA, and others listed at our discretion.
You must provide accurate and truthful information when creating your account.
You may only hold one account on our platform — multiple accounts are strictly prohibited.

We reserve the right to refuse registration or close any account that does not comply with these requirements. Our betstorm login system is designed to ensure only eligible players access our services.

3. Know Your Customer (KYC) and Verification

At BetStorm, we are required by law to verify the identity of our players. KYC verification — including proof of identity, proof of address, and proof of payment method — will be triggered when total transactions across our network reach €2,000 or at any point we deem necessary. Your account may be restricted until verification is successfully completed. We may also request additional documentation at any time to comply with anti-money laundering regulations.

4. Deposits and Withdrawals

4.1 Deposits

Our BetStorm Casino platform supports a wide range of deposit methods. The minimum deposit is €10 (or equivalent in GBP, USD, CAD, NZD; JPY 1,000; INR 1,000). Accepted payment methods include:

Credit and debit cards: Visa, Mastercard, Maestro, JCB, Diners Club, Discover (credit cards not available for UK players)
E-wallets: PayPal (UK and Ireland only), NETeller, Skrill, Payz, MuchBetter
Instant banking: Trustly, Apple Pay, paysafecard, Neosurf
Regional methods: EFT by Swiffy (South Africa, Kenya, Nigeria)
Cryptocurrencies: BTC, ETH, USDC

4.2 Withdrawals

We apply a closed-loop withdrawal policy — you must withdraw using the same method you used to deposit. The minimum withdrawal for non-UK players is €20; for UK players it is £5. Our withdrawal limits are set at a maximum of €3,000 per week and €6,000 per month. Progressive jackpot wins are paid in full, regardless of these limits. We may increase these limits at our discretion.

At BetStorm, withdrawal processing times are as follows:

Withdrawals remain in a pending state for up to 3 business days and may be cancelled during this period.
UK accounts are reviewed within approximately 1 business day; non-UK accounts within 3 business days.
NETeller and Instant Bank transfers typically take 1 business day after review.
Trustly and Payz transfers take approximately 3 business days.
Card and PayPal withdrawals may take 3–7 business days.
Funds are generally available within 7 business days from the point of approval.

Cryptocurrency withdrawals are subject to the following fees: BTC 0.00005, ETH 0.001, USDC €1, plus a 0.75% processing fee and a 0.55% conversion fee. Crypto winnings will be returned to the same coin and wallet used for deposit. At least one successful deposit must be made before any withdrawal request can be processed.

5. Bonuses and Promotions

Our BetStorm bonus and promotional offers are subject to specific terms. By claiming any offer, you agree to the applicable bonus conditions. Our current promotions include:

Welcome Bonus: 100% up to €200 plus 50 Free Spins on Moon Princess (Play'n GO). Minimum deposit €10. Bonus wagering requirement: 10x within 30 days. Free spin winnings wagering: 10x within 7 days. Maximum conversion: 2x bonus value / €20 from free spins.
Casino Reload Bonuses: 25% up to €300 (code BONUS300, 35x wagering); 100% up to €80 (code BONUS80, 35x wagering).
Free Spin Offers: Up to 300 FS on Gonzo's Quest (code QUEST); up to 500 FS on Starburst (code STAR).
Weekly Promotions: Mystery Box (code MBOX, Monday–Thursday, 25–100 FS); Weekend Wheel of Spins (code WKND500, Friday–Sunday, 5–500 FS).
Sports Promotions: Bet €10 Get €40; Football Cup Free Bet (code GOAL10); Wimbledon Free Bet (code WIM10); Football Cup Cashback (code WORLD).

Skrill and NETeller deposits are excluded from all bonus and promotional offers across our BetStorm Casino platform. Bonuses are limited to 5 brands within our network. We reserve the right to amend, suspend, or withdraw any promotion at any time without prior notice.

6. Responsible Gaming

We are deeply committed to responsible gambling at BetStorm. Our platform supports GAMSTOP — the UK's national self-exclusion scheme — and we encourage all players to use the tools available to manage their play. We offer deposit limits, session time limits, cool-off periods, and self-exclusion options. If you feel that your gambling may be causing harm, please contact our support team immediately. You must be 18 or older to use any of our services.

7. Game Fairness and Security

Our BetStorm online casino offers over 2,500 games from leading providers including Play'n GO and NetEnt. All games are tested for fairness and randomness. We are certified under PCI DSS standards for payment security, and eCOGRA serves as our Alternative Dispute Resolution (ADR) provider for any unresolved complaints.

8. Intellectual Property

All content on our website — including logos, graphics, text, and software — is the intellectual property of BetStorm Casino or its licensors. You may not reproduce, distribute, or create derivative works from our content without our explicit written permission.

9. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access, we do not guarantee that our platform will always be available or error-free. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services. Our total liability to you shall not exceed the amount you deposited in the relevant transaction.

10. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of significant changes via email or a notice on our website. Your continued use of our BetStorm betting site following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malta. Any dispute arising in connection with your use of our services shall first be referred to our customer support team at customersupport@instantgamesupport.com. For formal complaints, you may contact us at complaints@instantgamesupport.com. If a dispute cannot be resolved internally, it may be referred to eCOGRA as our approved ADR provider.

12. Contact Us

Our support team is available 24/7 via live chat, email, and contact form. You can reach us at customersupport@instantgamesupport.com. For formal complaints, please write to complaints@instantgamesupport.com. At BetStorm Casino, we are always here to help and ensure your experience with us is positive, safe, and enjoyable.

Content updated: July 13, 2026