BetStorm Online Casino Privacy Policy
At BetStorm Online Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at betstorm.com. We encourage you to read this document carefully before using our platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood the terms set out below. Here at BetStorm, we operate under the highest standards of data protection, complying with applicable laws including the General Data Protection Regulation (GDPR) and the UK Data Protection Act.
Who We Are
Our BetStorm Online Casino is operated by ProgressPlay Limited, a company registered in Malta (Company C58305), with registered offices at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Payment processing is handled by Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA. We are licensed and regulated by the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (Account No. 39335). When you use the BetStorm Casino platform, ProgressPlay Limited acts as the data controller responsible for your personal information.
Information We Collect
We may collect the following categories of personal data when you interact with our BetStorm betting site:
Personal Identification Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Government-issued identification documents (passport, driving licence, national ID)
- Proof of address (utility bills, bank statements)
Financial and Payment Data
- Payment method details (card numbers, e-wallet identifiers)
- Transaction history, deposit and withdrawal records
- Cryptocurrency wallet addresses where applicable (BTC, ETH, USDC)
Technical and Usage Data
- IP address, browser type, and device information
- Pages visited, time spent on our platform, and clickstream data
- Login credentials and session activity via the BetStorm login system
- Information collected through cookies and similar tracking technologies
Responsible Gaming Data
- Self-exclusion preferences and account restrictions
- Information provided when interacting with our safer gambling tools
- GAMSTOP registration status where applicable
How We Use Your Information
We use the data we collect about you for specific, lawful purposes. At BetStorm, we process your information to:
- Create, manage, and maintain your account on our online BetStorm Casino
- Verify your identity and age (18+) as required by our licensing obligations
- Process deposits and withdrawals through our supported payment methods
- Deliver the services you request, including access to games, live casino, and the BetStorm sports betting platform
- Apply and manage bonus offers, including BetStorm bonus code redemptions, free spins, and the Rewards Programme
- Comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, including identity verification triggered at €2,000 in cumulative transactions across our network
- Detect and prevent fraud, abuse, and problem gambling behaviours
- Send you important account communications and, where you have consented, marketing messages about BetStorm promotions
- Improve and personalise your experience on our platform
- Fulfil our legal and regulatory obligations under MGA and UKGC requirements
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — to provide you with the services offered by our BetStorm Casino platform
- Legal obligation — to comply with licensing, AML, and gambling regulations
- Legitimate interests — to protect our platform from fraud and ensure secure BetStorm online betting operations
- Consent — where you have explicitly opted in to marketing communications or certain cookie categories
Cookies and Tracking Technologies
Our BetStorm platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use strictly necessary cookies (which cannot be disabled), as well as analytical, functional, and marketing cookies — each subject to your consent where required by law. You may manage your cookie preferences at any time via the cookie settings on our website. Please note that disabling certain cookies may affect the functionality of the BetStorm app and web platform.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with:
- Payment processors and financial institutions — to facilitate deposits and withdrawals, including BetStorm withdrawal time processing
- Identity verification and KYC providers — to verify your identity in compliance with our licensing requirements
- Regulatory and law enforcement authorities — where required by law or our MGA/UKGC licences
- Game software providers — such as Play'n GO and NetEnt, who may receive technical data necessary to deliver games
- ProgressPlay network partners — in relation to shared services and the Rewards Programme across our affiliated brands
- eCOGRA — our approved Alternative Dispute Resolution (ADR) provider, where a complaint escalation requires sharing relevant data
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Typically, we are required to keep financial and identity records for a minimum of five (5) years following the closure of your account, in line with AML regulations. Where data is no longer required for any lawful purpose, we will securely delete or anonymise it.
Your Rights
As a user of our BetStorm online casino platform, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete data
- Right to erasure — in certain circumstances, you may request that we delete your data
- Right to restrict processing — you may ask us to limit how we use your data
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to object — you may object to our processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. For formal complaints, you may write to complaints@instantgamesupport.com. You also have the right to lodge a complaint with a supervisory authority, including the Information Commissioner's Office (ICO) in the UK or the Malta Information and Data Protection Commissioner (IDPC).
International Data Transfers
We are based in Malta and may transfer your data to processors located outside the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to guarantee your data receives an equivalent level of protection.
Security Measures
We take the security of your personal information seriously. Our BetStorm online sports betting and casino platform is protected by PCI DSS compliance standards, SSL encryption, and robust access controls. We regularly review our security procedures to protect against unauthorised access, disclosure, or destruction of your data. Despite these measures, no internet transmission is entirely risk-free, and we encourage you to keep your BetStorm login credentials confidential at all times.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data at BetStorm Casino. Continued use of our services following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data at Bet Storm Online Casino, please do not hesitate to get in touch. Our 24/7 customer support team is available via live chat on our website, by email at customersupport@instantgamesupport.com, or through the contact form in our Help Centre. We are committed to addressing your enquiries promptly and transparently.
Content updated: July 13, 2026