BetStorm Cookie Policy
At BetStorm, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them across the BetStorm Casino & Sportsbook platform, and what choices you have regarding their use. By continuing to use our website at betstorm.com, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.
What Are Cookies?
Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. We use cookies and similar technologies such as web beacons, pixels, and local storage objects to ensure our platform functions correctly and to enhance your overall experience. These files allow us to recognise your device on return visits, remember your preferences, and analyse how our services are being used.
Our BetStorm platform operates under the strict regulatory frameworks of the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account 39335), and we ensure that all data collection practices — including cookie usage — comply with applicable privacy and data protection legislation.
Types of Cookies We Use
Strictly Necessary Cookies
We use strictly necessary cookies to enable the core functionality of our website. Without these cookies, our BetStorm online casino and sportsbook cannot operate properly. These cookies do not require your consent as they are essential for you to navigate our platform, log in to your account, access secure areas, and complete transactions.
- Session management and authentication (BetStorm login functionality)
- Security and fraud prevention measures
- Load balancing and server management
- Maintaining your shopping basket or bet slip during a session
- Compliance with regulatory requirements under MGA and UKGC licences
Performance and Analytics Cookies
We use performance cookies to collect information about how visitors interact with the BetStorm betting site. This data helps us understand which pages are most popular, how users navigate through our platform, and where technical issues may arise. All information collected by these cookies is aggregated and anonymous.
- Measuring page load times and site performance
- Identifying errors and broken links within our platform
- Understanding which games, promotions, and features receive the most engagement
- Improving the overall user experience across desktop and mobile versions
Functionality Cookies
Here at BetStorm, we use functionality cookies to remember choices you make and to personalise your experience. These cookies allow us to provide enhanced features and ensure the platform behaves according to your preferences.
- Remembering your preferred language (English, Japanese, Portuguese, Finnish, French, or Spanish)
- Storing your currency preference (EUR, GBP, USD, CAD, NZD, JPY, INR, or cryptocurrency)
- Recalling your display settings and interface preferences
- Keeping you logged in during your visit if you have selected that option
Targeting and Marketing Cookies
We and our trusted third-party partners may place targeting cookies on your device to show you relevant advertising both on and off our BetStorm casino platform. These cookies track your browsing habits and allow us to build a profile of your interests to deliver more relevant promotional content, including information about our BetStorm bonus code offers and free spins promotions.
- Delivering relevant advertisements based on your interests
- Limiting the number of times you see a particular advertisement
- Measuring the effectiveness of our marketing campaigns
- Tracking referrals from affiliate partners and promotional channels
Third-Party Cookies
Our BetStorm online betting platform works with a number of third-party service providers who may set their own cookies on your device. These third parties include game providers such as Play'n GO and NetEnt, analytics services, payment processors (including those operated by ProgressPlay Limited and Babaloo Limited), and advertising networks. We do not control these third-party cookies and encourage you to review the respective privacy policies of these providers.
We are committed to ensuring that all third parties with whom we work maintain appropriate data protection standards in line with our obligations under applicable law. Our BetStorm platform is PCI DSS compliant, and we apply the same rigour to cookie-related data handling as we do to financial and personal data security.
Cookies and Your BetStorm Account
When you use the BetStorm app or our mobile web platform, cookies play an important role in maintaining your session and ensuring continuity of service. For example, when you complete our BetStorm login process, a session cookie is used to keep you authenticated while you browse games, place sports bets, or manage your account settings. Without this functionality, you would need to re-authenticate on every page visit.
Our BetStorm withdrawal process and payment verification features also rely on cookies to ensure secure, uninterrupted transactions. Cookies help us verify that a request to withdraw funds originates from an authenticated session on a recognised device, which forms part of our wider fraud prevention and KYC compliance measures.
How Long Do Cookies Last?
Cookies we use fall into two categories based on their duration:
- Session cookies — These are temporary and are deleted automatically when you close your browser. We use these primarily for login sessions and in-session preferences.
- Persistent cookies — These remain on your device for a defined period after your visit. We use these to remember your preferences, support our analytics, and deliver relevant marketing content. The duration varies from a few days to up to two years depending on the purpose of the cookie.
Managing Your Cookie Preferences
We respect your right to control how cookies are used on your device. At BetStorm, we provide a cookie consent tool that allows you to manage your preferences at any time. You may also control cookies through your browser settings — most browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set.
Please note that disabling certain cookies may affect the functionality of our platform. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the BetStorm online casino and sportsbook. If you choose to restrict performance or functionality cookies, some features — such as personalised language settings or remembered preferences — may not work as expected.
For guidance on managing cookies in popular browsers, please visit the relevant help pages for Chrome, Firefox, Safari, Edge, or Opera. Mobile device settings may also allow you to limit ad tracking and manage cookies through your operating system's privacy controls.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our technology, legal requirements, or the way we operate our BetStorm online sports betting and casino services. When we make significant changes, we will notify you via a prominent notice on our website or through your registered account. We encourage you to revisit this page periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about this Cookie Policy or how we handle your data at BetStorm, our customer support team is available 24/7 via live chat or email. You can reach us at customersupport@instantgamesupport.com. For complaints, please write to complaints@instantgamesupport.com. Our registered operator, ProgressPlay Limited, is based at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta (company C58305). We are always happy to assist and are committed to addressing your privacy concerns promptly and transparently.
Content updated: July 13, 2026